Cancellation Policy
Cancellation before shipment: No Cancellation once the Order is placed.
Returns, Replacements and Refunds
Refund: No Refunds
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse.
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty.
- Product is used or altered.
- If request is initiated after 15 business days of order delivery.
- Free product provided by brand.
Categories not eligible for Return:
- Customized Products (eg: POC, System Packs, Open Reagents, etc) cannot be returned since they are available during select promotions and ordered on demand
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care. genovcell@outlook.com
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement on genovcell@outlook.com.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order, You need to Mail on genovcell@outlook.com
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
